Dispute Resolution
The dispute resolution process in the Market Rules sets out two stages to be followed. Under the first stage the Rule Participants attempt to resolve disputes between themselves.
A Rule Participant may send a dispute notice to another Rule Participant (which may include the IMO or System Management), and the parties to the dispute should make reasonable endeavours to meet on one or more occasions, as necessary.
If Rule Participants fail to resolve a dispute between themselves within 60 days, the dispute must then move to the second stage and the parties to the dispute must give consideration to using independent mediation and/or arbitration to resolve the dispute. If the mediation is unsuccessful, the parties may resort to litigation or other court processes.
Under the Market Rules, the IMO must make the following information available from the Market website: