The dispute resolution process in the Market Rules sets out two stages to be followed.
First stage - the Rule Participants attempt to resolve disputes between themselves.
Second stage - if the dispute is not resolved in 60 days, the parties must consider using mediation or other methods to resolve the dispute.
If the dispute resolution process is unsuccessful, the parties may take court proceedings.
Under the Market Rules, the IMO must make the following information available from the Market website:
- details of resolved disputes, including all public information associated with the dispute, but not aspects of the resolution or information associated with the resolution which, in accordance with its confidentiality status class, cannot be made public.